Tuple is not in the business of making money off your data. Everything we collect is used exclusively to help us provide you with the best service possible.
When you sign up for Tuple, we ask for your name, company name, and email address. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell or rent your personal info to third parties, and we won’t use your name or company in marketing statements without your permission, either.
When you pay for Tuple, everything is handled by our payment processor Stripe. Through Stripe, we can see records of your payments and the last four digits and expiration date of credit cards.
When you contact Tuple with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we’ll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.
You may have heard about the General Data Protection Regulation (“GDPR”) in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, Tuple recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:
If you have questions about exercising these rights or need assistance, please contact us at support@tuple.app.
As part of the services we provide, and only to the extent necessary, we may use certain third party processors to process some or all of your personal information. For a full list of these processors, please visit our subprocessors page.
We don’t train AI models on any of our customer’s data, nor do we have any intention of doing so. Because all media traffic is end-to-end encrypted, we don’t even have the ability to do this (or want it).
We also don’t sell any of our customer’s data to third parties (including for AI training purposes).
Tuple won’t hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.
All data is encrypted via TLS in transit, and all data stores and backups are encypted at rest. For more information about how we keep your information secure, visit tuple.app/security.
Server and application logs are retained for 30 days, after which they are permanently deleted. Application analytics will be permanently deleted on request.
This Site is operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.
Tuple uses cookies to improve your experience and assist us with our business operations.
Cookies are small data files that are placed on your computer or device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to enable website owners and operators to understand visitors’ use of their site and to improve marketing activities. Cookies can be either “Persistent”, which means they remain on your device when you go offline, or “Session”, which are deleted as soon as you close your browser. The table below explains the cookies that we use and why.
| Cookie Type | Purpose | Providers |
|---|---|---|
| Necessary & Essential | These Session cookies are essential to provide you with our services and to enable certain features. Absent these cookies, we cannot provide you with Tuple, and we only use these cookies to operate our service. | — |
| Functional | These Persistent cookies allow us to remember choices you make when you visit our website, and they permit us to provide you with a more personalized experience. | — |
| Tracking & Performance | These Persistent cookies are used to track information about visitors to our website and provide us with analytics about how our website is being used. We also may use these cookies to test new pages, features, or functionality. These cookies may directly or indirectly identify you as an individual visitor, typically through an alphanumeric code associated with your device. | Twitter, Google Tag Manager Segment Tuple |
For more information about cookies, including how to learn what cookies have been placed on your device(s), visit www.aboutcookies.org.
While most web browsers automatically accept cookies by default, many browsers and mobile devices offer users some control over the cookies via browser and mobile settings. Please note that if you disable cookies on your browser or device, Tuple’s website may not work properly.
Click the links below to learn how to manage cookies on popular browsers:
Tuple may update this policy. We’ll notify you about significant changes by emailing the account owner. You can access, change or delete your personal information at any time by contacting our support team at support@tuple.app.
Questions about this privacy policy? Please get in touch and we’ll be happy to answer them!