Tuple's Privacy Policy

Tuple is not in the business of making money off your data. Everything we collect is used exclusively to help us provide you with the best service possible.

Identity & Access

When you sign up for Tuple, we ask for your name, company name, and email address. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell or rent your personal info to third parties, and we won’t use your name or company in marketing statements without your permission, either.

When you pay for Tuple, everything is handled by our payment processor Stripe. Through Stripe, we can see records of your payments and the last four digits and expiration date of credit cards.

When you contact Tuple with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we’ll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.

The only times we’ll ever share your info:

  • To provide products or services you’ve requested, with your permission.
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or as otherwise required by law.
  • If Tuple is acquired by or merged with another company — we don’t plan on that, but if it happens — we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.

Your Rights With Respect to Your Information

You may have heard about the General Data Protection Regulation (“GDPR”) in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, Tuple recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:

  • Right of Access.
  • Right to Correction.
  • Right to Erasure.
  • Right to Complain.
  • Right to Restrict Processing.
  • Right to Object.
  • Right to Portability.
  • Right to not be subject to Automated Decision-Making.

If you have questions about exercising these rights or need assistance, please contact us at support@tuple.app.

Processors we use

As part of the services we provide, and only to the extent necessary, we may use certain third party processors to process some or all of your personal information. For a full list of these processors, please visit our subprocessors page.

Law enforcement

Tuple won’t hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.

Security & Encryption

All data is encrypted via TLS in transit, and all data stores and backups are encypted at rest. For more information about how we keep your information secure, visit tuple.app/security.

Data Retention

Server and application logs are retained for 30 days, after which they are permanently deleted. Application analytics will be permanently deleted on request.

Location of Site and Data

This Site is operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.


Tuple uses cookies to improve your experience and assist us with our business operations.

Cookies are small data files that are placed on your computer or device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to enable website owners and operators to understand visitors’ use of their site and to improve marketing activities. Cookies can be either “Persistent,” which means they remain on your device when you go offline, or “Session,” which are deleted as soon as you close your browser. The table below explains the cookies that we use and why.

Cookie Type Purpose Providers
Necessary & Essential These Session cookies are essential to provide you with our services and to enable certain features. Absent these cookies, we cannot provide you with Tuple, and we only use these cookies to operate our service. -
Functional These Persistent cookies allow us to remember choices you make when you visit our website, and they permit us to provide you with a more personalized experience. -
Tracking & Performance These Persistent cookies are used to track information about visitors to our website and provide us with analytics about how our website is being used. We also may use these cookies to test new pages, features, or functionality. These cookies may directly or indirectly identify you as an individual visitor, typically through an alphanumeric code associated with your device. Twitter, Google Tag Manager Segment Tuple

For more information about cookies, including how to learn what cookies have been placed on your device(s), visit www.aboutcookies.org

How do I change my cookie settings?

While most web browsers automatically accept cookies by default, many browsers and mobile devices offer users some control over the cookies via browser and mobile settings. Please note that if you disable cookies on your browser or device, Tuple’s website may not work properly.

Click the links below to learn how to manage cookies on popular browsers:

Changes, questions, and data deletion

Tuple may update this policy. We’ll notify you about significant changes by emailing the account owner. You can access, change or delete your personal information at any time by contacting our support team at support@tuple.app.

Questions about this privacy policy? Please get in touch and we’ll be happy to answer them!