tl;dr: We’re not in the business of making money from unhappy users.
We want happy customers who love using Tuple. If you’re not satisfied with our service for any reason, we’ll work with you to make it right – including providing a refund when appropriate.
We’ll always refund your most-recent monthly payment.
Meant to cancel but forgot? No worries; just ask and we’ll refund your payment. We understand that life gets busy and sometimes cancellations slip through the cracks.
We’ll refund your full payment if requested in the first 30 days.
After the first 30 days, annual plans are not refundable. However, if you have specific circumstances or concerns, please reach out and we’ll do our best to help.
To request a refund or for any questions about this policy, email us at support@tuple.app with your account details. We typically process refunds within 3-5 business days.